Squirrel Cloud POS
Squirrel Cloud POS
FOR MULTI-UNIT RESTAURANTS
FOR MULTI-UNIT RESTAURANTS
Cloud-Based SaaS for B2B Hospitality. Streamline Multi-Store Management with Centralized control.
Cloud-Based SaaS for B2B Hospitality. Streamline Multi-Store Management with Centralized control.
https://squirrelcloud.com
https://squirrelcloud.com
https://squirrelcloud.com
Company Overview
Company Overview
Company Overview
Founded in 1984 and headquartered in Vancouver, Canada, Squirrel Systems was a pioneer in the restaurant point of sale industry, introducing the first integrated diskless touchscreen terminal for order management. Throughout its history, the Squirrel has achieved numerous milestones, leading innovations in hardware and payment technologies. Today, Squirrel Systems continues to enhance the dining experience with solutions like Squirrel On Prime V11 and Squirrel Cloud POS management.
Founded in 1984 and headquartered in Vancouver, Canada, Squirrel Systems was a pioneer in the restaurant point of sale industry, introducing the first integrated diskless touchscreen terminal for order management. Throughout its history, the Squirrel has achieved numerous milestones, leading innovations in hardware and payment technologies. Today, Squirrel Systems continues to enhance the dining experience with solutions like Squirrel On Prime V11 and Squirrel Cloud POS management.
Start Reading
Start Reading
Start Reading
Start Reading
Start Reading
Start Reading
Start Reading
Start Reading
Start Reading
My Responsibilities
My Responsibilities
To improve the user experience of the cloud version and expand POS features for full-service restaurants, I transitioned from a single-store cloud solution to a multi-store enterprise edition.
To improve the user experience of the cloud version and expand POS features for full-service restaurants, I transitioned from a single-store cloud solution to a multi-store enterprise edition.
Facilitated stakeholder workshops across Finance, HR, Operations, and IT to uncover key pain points and align on business priorities.
Facilitated stakeholder workshops across Finance, HR, Operations, and IT to uncover key pain points and align on business priorities.
Translated complex enterprise challenges into actionable and structured design requirements.
Translated complex enterprise challenges into actionable and structured design requirements.
Developed a flexible design system, reducing design and development time by 40%.
Developed a flexible design system, reducing design and development time by 40%.
Led cross-functional workshops with hospitality directors, managers, and servers to align rollout strategy and implementation constraints.
Led cross-functional workshops with hospitality directors, managers, and servers to align rollout strategy and implementation constraints.
Created sitemaps, user flows, and information architecture to improve product-market alignment and enhance the Cloud POS user experience.
Created sitemaps, user flows, and information architecture to improve product-market alignment and enhance the Cloud POS user experience.
Role
UX/UI Lead Designer
UX/UI Lead Designer
Timeline
July 2023-Sep 2024
July 2023-Sep 2024
Project Type
Enterprise SaaS Product (Cloud POS Management)
Enterprise SaaS Product (Cloud POS Management)
Collaborators
Product Management, Engineering, QA, and Enterprise Clients
Product Management, Engineering, QA, and Enterprise Clients
Platform
Web + Tablet + Mobile
IOS, Android, Windows
Web + Tablet + Mobile
IOS, Android, Windows
industry
Hospitality
Scope of work
Product Design, Research, No-Code
Product Design, Research, No-Code
Tools
Instead of Setting the Stage use Project Goal?
Instead of Setting the Stage use Project Goal?
Instead of Setting the Stage use Project Goal?
The Challenge
The Challenge
As restaurants grow into multi-brand, multi-location enterprises, their operational complexity multiplies. Each department, Finance, HR, Marketing, Security, and Facilities requires specialized data access, while corporate teams must maintain complete visibility and control across hundreds of stores.
As restaurants grow into multi-brand, multi-location enterprises, their operational complexity multiplies. Each department, Finance, HR, Marketing, Security, and Facilities requires specialized data access, while corporate teams must maintain complete visibility and control across hundreds of stores.
The result? Fragmented systems, limited scalability, and slow decision-making.
The result? Fragmented systems, limited scalability, and slow decision-making.
Our Mission
Our Mission
To redesign the Corporate POS Management (CPM) system for the cloud—making it scalable, secure, and intuitive for enterprise clients.
To redesign the Corporate POS Management (CPM) system for the cloud—making it scalable, secure, and intuitive for enterprise clients.
This wasn’t just a modernization effort; it was about empowering restaurant groups with the agility, insight, and control to thrive in a data-driven industry.
This wasn’t just a modernization effort; it was about empowering restaurant groups with the agility, insight, and control to thrive in a data-driven industry.
Discovery: Understanding the Enterprise Ecosystem
Discovery: Understanding the Enterprise Ecosystem
Discovery: Understanding the Enterprise Ecosystem
Stakeholder Research
Stakeholder Research
Stakeholder Research
We began by mapping out the real-world roles that interact with the POS ecosystem—from CEOs and CHROs to bar managers and hourly staff. Each had distinct pain points:
We began by mapping out the real-world roles that interact with the POS ecosystem—from CEOs and CHROs to bar managers and hourly staff. Each had distinct pain points:
We began by mapping out the real-world roles that interact with the POS ecosystem—from CEOs and CHROs to bar managers and hourly staff. Each had distinct pain points:
This empathy mapping revealed a recurring theme: every user wanted control—but not complexity.
This empathy mapping revealed a recurring theme: every user wanted control—but not complexity.
This empathy mapping revealed a recurring theme: every user wanted control—but not complexity.
Executives (CEO/CFO/CHRO)
Executives (CEO/CFO/CHRO)
Needed real-time reporting, COGS insights, and compliance data.
Operations Managers
Operations Managers
Struggled with fragmented pricing and labor systems.
IT & Infrastructure Teams
IT & Infrastructure Teams
Required tools for rollout, hardware setup, and integrations.
Frontline Staff -Server and manager
Frontline Staff -Server and manager
Needed simplified, error-proof workflows for orders, checks, and payments.
Research Insights
Research Insights
Where the System Was Breaking
Where the System Was Breaking
Through competitor analysis (Toast, Revel, Oracle Symphony, Lightspeed, etc.) and user interviews, several core challenges emerged
Through competitor analysis (Toast, Revel, Oracle Symphony, Lightspeed, etc.) and user interviews, several core challenges emerged
See Insights
See Insights
See Insights
See Insights
See Insights
See Insights
See Insights
See Insights
See Insights
Cloud CPM Research:
Cloud CPM Research:
Rigid hierarchy systems couldn’t adapt to multi-brand or regional franchise structures.
Rigid hierarchy systems couldn’t adapt to multi-brand or regional franchise structures.
Tax and pricing configurations were error-prone and inconsistent across locations.
Tax and pricing configurations were error-prone and inconsistent across locations.
Limited permission control led to security gaps and inefficient workflows.
Limited permission control led to security gaps and inefficient workflows.
Data publishing and archiving lacked flexibility, making updates risky and slow.
Data publishing and archiving lacked flexibility, making updates risky and slow.
No unified reporting experience executives needed to cross-reference multiple tools.
No unified reporting experience executives needed to cross-reference multiple tools.
Build a system flexible enough for corporate control, yet granular enough for individual store autonomy.
Build a system flexible enough for corporate control, yet granular enough for individual store autonomy.
Build a system flexible enough for corporate control, yet granular enough for individual store autonomy.
Definition: Framing the UX Goals
Definition: Framing the UX Goals
From our findings, we defined five experience pillars to guide design decisions:
From our findings, we defined five experience pillars to guide design decisions:
From our findings, we defined five experience pillars to guide design decisions:
Hierarchy Flexibility
Accommodate multiple enterprise structures (regions, restaurants chain, concepts).
Hierarchy Flexibility
Accommodate multiple enterprise structures (regions, restaurants chain, concepts).
Hierarchy Flexibility
Accommodate multiple enterprise structures (regions, restaurants chain, concepts).
Data Empowerment
Enable smart publishing, archiving, and offline access.
Data Empowerment
Enable smart publishing, archiving, and offline access.
Data Empowerment
Enable smart publishing, archiving, and offline access.
Transparency & Permissions
Role-based access with audit trails for accountability.
Transparency & Permissions
Role-based access with audit trails for accountability.
Transparency & Permissions
Role-based access with audit trails for accountability.
Operational Agility
Simplify menu, pricing, and tax management via grid-style editors.
Operational Agility
Simplify menu, pricing, and tax management via grid-style editors.
Operational Agility
Simplify menu, pricing, and tax management via grid-style editors.
Intelligence & Insight
Deliver real-time dashboards and universal APIs for reporting.
Intelligence & Insight
Deliver real-time dashboards and universal APIs for reporting.
Intelligence & Insight
Deliver real-time dashboards and universal APIs for reporting.
User-Centric Consistency
Seamless and intuitive cross-platform experience.
User-Centric Consistency
Seamless and intuitive cross-platform experience.
User-Centric Consistency
Seamless and intuitive cross-platform experience.
Ideation: Crafting Scalable and Clear Design Solutions
Ideation: Crafting Scalable and Clear Design Solutions
Ideation: Crafting Scalable and Clear Design Solutions
UX Concept 1
UX Concept 1
The Enterprise Hierarchy Builder
The Enterprise Hierarchy Builder
A drag-and-drop interface for creating multi-level organizational structures, allowing users to assign stores to multiple groups (e.g., “Southwest Region” and “Patio Stores”) simultaneously.
A drag-and-drop interface for creating multi-level organizational structures, allowing users to assign stores to multiple groups (e.g., “Southwest Region” and “Patio Stores”) simultaneously.
A drag-and-drop interface for creating multi-level organizational structures, allowing users to assign stores to multiple groups (e.g., “Southwest Region” and “Patio Stores”) simultaneously.
UX Concept 2
UX Concept 2
Smart Permissions & Preview
Smart Permissions & Preview
We introduced “permission flags” across the UI, enabling admins to toggle access to specific tasks (like promotions, voids, or tax edits) with instant preview.
We introduced “permission flags” across the UI, enabling admins to toggle access to specific tasks (like promotions, voids, or tax edits) with instant preview.
We introduced “permission flags” across the UI, enabling admins to toggle access to specific tasks (like promotions, voids, or tax edits) with instant preview.
UX Concept 3
UX Concept 3
The Grid-Based Price & Tax Manager
The Grid-Based Price & Tax Manager
Inspired by tools like Excel and PowerApps, we built a spreadsheet-style editing surface for updating multi-location price lists, tax rules, and service charges.
Inspired by tools like Excel and PowerApps, we built a spreadsheet-style editing surface for updating multi-location price lists, tax rules, and service charges.
Inspired by tools like Excel and PowerApps, we built a spreadsheet-style editing surface for updating multi-location price lists, tax rules, and service charges.
UX Concept 4
UX Concept 4
Real-Time Reporting & Dashboards
Real-Time Reporting & Dashboards
Developed modular dashboards that deliver 5-minute live sales data, hardware health indicators, and labor insights—integrated with external BI tools via API.
Developed modular dashboards that deliver 5-minute live sales data, hardware health indicators, and labor insights—integrated with external BI tools via API.
Developed modular dashboards that deliver 5-minute live sales data, hardware health indicators, and labor insights—integrated with external BI tools via API.
Validation: Testing and Iteration
Validation: Testing and Iteration
Validation: Testing and Iteration
Each iteration moved us closer to a balance of power and simplicity.
Each iteration moved us closer to a balance of power and simplicity.
Each iteration moved us closer to a balance of power and simplicity.
User Validation
User Validation
User Validation
We validated designs with:
We validated designs with:
We validated designs with:
Corporate users (Finance, HR, Marketing) for permission flows and reporting.
Corporate users (Finance, HR, Marketing) for permission flows and reporting.
Corporate users (Finance, HR, Marketing) for permission flows and reporting.
IT managers for rollout and integration workflows.
IT managers for rollout and integration workflows.
IT managers for rollout and integration workflows.
Store-level users for usability of offline and menu-management tools.
Store-level users for usability of offline and menu-management tools.
Store-level users for usability of offline and menu-management tools.
UX Refinements
UX Refinements
UX Refinements
Early prototypes revealed critical UX refinements:
Early prototypes revealed critical UX refinements:
Early prototypes revealed critical UX refinements:
Simplified onboarding via location cloning templates.
Simplified onboarding via location cloning templates.
Simplified onboarding via location cloning templates.
Enhanced visibility of scheduled rollouts.
Enhanced visibility of scheduled rollouts.
Enhanced visibility of scheduled rollouts.
Added rollback options for failed data pushes.
Added rollback options for failed data pushes.
Added rollback options for failed data pushes.
Delivery: From Concept to Product Strategy
Delivery: From Concept to Product Strategy
Delivery: From Concept to Product Strategy
As the system moved to implementation:
As the system moved to implementation:
As the system moved to implementation:
QA teams developed cloud-based testing processes using Proof of Concept (POC) software.
QA teams developed cloud-based testing processes using Proof of Concept (POC) software.
QA teams developed cloud-based testing processes using Proof of Concept (POC) software.
Professional Services migrated legacy extensions to the new cloud platform.
Professional Services migrated legacy extensions to the new cloud platform.
Professional Services migrated legacy extensions to the new cloud platform.
Sales developed a new licensing model tailored for enterprise clients.
Sales developed a new licensing model tailored for enterprise clients.
Sales developed a new licensing model tailored for enterprise clients.
The final design positioned Cloud CPM as not just a management tool, but a strategic advantage for enterprise restaurant groups.
The final design positioned Cloud CPM as not just a management tool, but a strategic advantage for enterprise restaurant groups.
The final design positioned Cloud CPM as not just a management tool, but a strategic advantage for enterprise restaurant groups.
Wireframe
Step 1
Mid-Fi
Step 2
Hi-Fi
Step 3
Wireframe
Step 1
Mid-Fi
Step 2
Hi-Fi
Step 3
Wireframe
Step 1
Mid-Fi
Step 2
Hi-Fi
Step 3
Outcome & Impact
Outcome & Impact
Outcome & Impact
The redesign redefined how enterprises manage their restaurant ecosystems—from static control to adaptive intelligence.
Operational Efficiency
80%
Faster multi-store updates
Configuration Accuracy
-60%
Fewer permission errors
Executive Insights
-95%
Real-time reporting
Scalability
Future-Proof
Handles growth across all models
Reflection: My Design Philosophy
Reflection: My Design Philosophy
This project reinforced a key principle of enterprise UX design:
Complex systems don’t need complex interfaces—they need clarity, context, and control.
By bridging user empathy, system logic, and data-driven design, we built a platform that made the invisible workings of enterprise management visible, intuitive, and actionable.
Would you like me to tailor this further for a portfolio layout (with sections like “My Role,” “Process,” “Key Learnings,” and visuals placeholders for wireframes)?
That would make it ready to publish on your UX portfolio or Behance.
Full Prototype
Full Prototype
Full Prototype
I developed a persona and created a journey map for both the tenant and landlord, identifying pain points and actions that helped me design solutions to meet the needs of both parties.
I developed a persona and created a journey map for both the tenant and landlord, identifying pain points and actions that helped me design solutions to meet the needs of both parties.
I developed a persona and created a journey map for both the tenant and landlord, identifying pain points and actions that helped me design solutions to meet the needs of both parties.
Font of The House
Back of The House
Font of The House
Back of The House
Font of The House
Back of The House
What’s Next?
👋🏻 Say hello
I am open to 🧑🏻💻 full-time or Contract roles. I’d love to hear from you if you have a question, a project idea, or would like to schedule a call.
Amit Goyani
UI/UX Designer
Let's Work
Let's Work
Let's Work
©2025 Designed with ❤️ and hand-coded by Amit Goyani. All rights reserved.
What’s Next?
👋🏻 Say hello
I am open to 🧑🏻💻 full-time or Contract roles. I’d love to hear from you if you have a question, a project idea, or would like to schedule a call.
Amit Goyani
UI/UX Designer
Let's Work
Let's Work
Let's Work
©2025 Designed with ❤️ and hand-coded by Amit Goyani. All rights reserved.
What’s Next?
👋🏻 Say hello
I am open to 🧑🏻💻 full-time or Contract roles. I’d love to hear from you if you have a question, a project idea, or would like to schedule a call.
Amit Goyani
UI/UX Designer
Let's Work
Let's Work
Let's Work
©2025 Designed with ❤️ and hand-coded by Amit Goyani. All rights reserved.
To redesign the Corporate POS Management (CPM) system for the cloud—making it scalable, secure, and intuitive for enterprise clients.